Ki88 FAQ — all your questions answered, right here

No. Under ki88's policy, each individual is permitted only one account. If multiple accounts are found to belong to the same person, all accounts may be permanently closed and balances forfeited.

KYC (Know Your Customer) is the identity verification process. After registration, you can play and withdraw smaller amounts right away. However, for larger withdrawals, you'll need to complete KYC by submitting a photo of your National ID or passport. This is in place to keep your account secure and prevent fraud.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify your identity with the OTP, then set a new password. If you run into any issues, contact our live chat support.

Yes, though it cannot be done directly. You'll need to contact live chat support to change your number. After verifying your identity, the support team will update it for you. For security reasons, this process may take 24–48 hours.

For a temporary break, on the Responsible Gaming page use Self-Exclusion. To permanently close your account, contact support. Any remaining balance can be withdrawn before closure.

Log in → go to the "Deposit" section → choose your preferred payment method (mobile banking or bank transfer) → enter the amount → follow the instructions. Most deposits are credited to your account within minutes.

The minimum deposit amount varies by payment method. For mobile banking, you can generally deposit from as little as BDT 500. Check the Deposit page for the exact minimums for each method.

Mobile banking deposits are usually credited to your account within 5–15 minutes. Bank transfers may take 1–3 hours. If your deposit hasn't arrived within 3 hours, contact support with your deposit reference number.

ki88 does not charge any additional fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees — ki88 is not responsible for those. Check your payment provider's terms before making a deposit.

Completed deposits generally cannot be reversed. If a deposit was made by mistake, contact live chat support immediately — in some cases, assistance may be possible.

Log In → in the Withdrawals section Go → select your preferred method (mobile banking or bank transfer) → enter the amount and account number → submit your request. Having your KYC verification completed speeds up the process.

Withdrawals are usually processed within 24 hours of your request. During peak times or for larger amounts, it may take up to 48 hours. Unverified accounts may require additional time.

The minimum withdrawal is usually BDT 500. The maximum limit depends on your account's verification level and payment method. Fully KYC-verified accounts can withdraw higher amounts. For specific limits, on the Withdrawal page See details.

Withdrawals are typically rejected due to incomplete KYC verification, unmet bonus wagering requirements, or mismatched account details. Contact support to find out the reason and get it resolved.

No, a separate bank account is not required. You can withdraw directly to your mobile banking number. However, the mobile banking account used for withdrawals must be registered in your name, matching your KYC details.

across 50+ sports categories on ki88 Betting Available sports include cricket, football, badminton, tennis, basketball, volleyball, hockey, and many more. With Live Betting, you can place bets in real time while a match is in progress.

Yes, ki88's Fish Game Playing on mobile is easy. You can play through your browser or the ki88 app — whichever you prefer. The app offers a smoother experience and faster load times.

Yes, ki88's Live Casino lets you play in real time with professional dealers. Join roulette, blackjack, baccarat, and more via live video streaming — a genuine casino experience from the comfort of your home.

The minimum bet amount varies by game and market. For Sports Betting, you can generally place bets from as little as BDT 10. Live Casino tables may have different minimums. Check the relevant game page for specific details.

at ki88 Register Once you make your first deposit, a welcome bonus of up to 100% will be credited to your account automatically — no bonus code needed. For full bonus terms and conditions, on the Terms & Conditions page is provided.

A wagering requirement is the condition you must meet before withdrawing bonus funds — it specifies how much you need to bet in total. For example, a BDT 1000 bonus with a 10x wagering requirement means you must place BDT 10000 in total bets before withdrawing. The exact conditions vary by bonus offer.

Yes, ki88 has a referral program. When a friend registers using your referral code, both of you receive a bonus. You can find your referral code in your profile. For full terms and conditions, Terms & Conditions See details.

Yes, every bonus has an expiry date. If wagering requirements are not met within 7 to 30 days of the bonus being issued, the bonus will be forfeited. Expiry periods and conditions vary by bonus — make sure to read the details of each offer carefully.

ki88 App Download Page The app is available for both Android and iOS. Always download from the official ki88.pw website to ensure a safe and secure installation.

To install an APK file on Android, you need to enable "Unknown Sources" or "Install Unknown Apps" in your settings. Go to Settings → Security → enable Install from Unknown Sources. Then Download Page Download and install the APK from there.

Yes, you can log in to both the ki88 app and website using the same account credentials. Your balance, betting history, and bonuses are all synchronized. Everything available on the website is accessible in the app as well.

Log in → Profile Settings → Security → enable "Two-Step Verification". Once enabled, you'll need to verify via OTP on your mobile at every login. This significantly improves your account security.

If you notice any suspicious activity on your account, change your password immediately and notify our live chat support. The ki88 security team will investigate and take action promptly. Remember, ki88 will never ask for your password.